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You may check out all the available products and buy some in the shop
Return to shopAt Zain Sports Store, all sales are considered final once the purchase is completed.
We do not provide refunds, returns, or cancellations for change of mind, incorrect selection, or other customer-related reasons after the sale is completed.
However, this policy does not affect your rights in cases where a product is:
- Damaged upon delivery
- Defective
- Incorrectly supplied
- Significantly different from the product ordered or described
For damaged or defective products, customers must provide a clear unboxing video showing the package being opened and the issue with the product. The product may also be required to be returned to us for verification.
REFUND PROCESS
If your refund request is reviewed and approved:
- The refund will be credited to your original method of payment.
- Approved refunds will normally be processed within 7 business days.
- You will receive a confirmation once the refund has been issued.
Please note that your bank, card issuer, or payment provider may require additional time to reflect the refunded amount in your account after we process it.
SIZE EXCHANGES
Size-related requests are handled as exchanges and not refunds.
Customers may request an exchange for another available size. The original product must first be returned in unused condition with all tags and original packaging.
Courier charges for size exchanges must be paid by the customer.
FINAL SALE POLICY
Except where a product is damaged, defective, incorrectly supplied, or otherwise eligible for a remedy under applicable consumer protection laws, all sales are final and no refund will be provided.