Refund policy

Thank you for choosing Zain Football Store. Our Refund Policy outlines the terms and conditions related to refunds. By making a purchase on our website, you agree to the practices described herein.

1. Refund Eligibility:

1.1. Defective or Damaged Items: If you receive a defective or damaged item, please contact our customer support team within 2 days of receiving the product for assistance.

1.2. Incorrect Orders: In the event that you receive an incorrect item, please notify us immediately, and we will arrange for the correct item to be sent to you.

2. Returns and Refunds:

2.1. Return Process: To initiate a return, please contact our customer support team at zainsportsstore@gmail.com / +91 7356407614. Provide your order number, details of the issue, and any supporting documentation, such as photos of the defective or damaged item.

2.2. Refund Processing: Once the return is approved, we will process the refund to the original payment method used during the purchase. Refunds will include the product cost and any associated shipping fees.

2.3. Timeframe: Refunds are typically processed within 2 business days after the returned item is received. The actual refund posting to your account may vary based on your financial institution.

3. Non-Refundable Items:

3.1. Certain Products: Some products, such as personalized items or items marked as final sale, may be non-refundable. Please check the product description for any specific refund conditions.

4. Late or Missing Refunds:

4.1. Bank Processing Time: If you haven’t received your refund within the expected timeframe, please first check your bank account. Processing times may vary among financial institutions.

4.2. Contacting Support: If you still have not received your refund, contact our customer support team at zainsportsstore@gmail.com / +91 7356407614 for further assistance.

5. Contact Us:

If you have any questions or concerns regarding our Refund Policy, please contact us at zainsportsstore@gmail.com / +91 7356407614

By making a purchase on Zain Football Store, you acknowledge and agree to the terms outlined in this Refund Policy.