Terms & Conditions

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ALL INDIA FREE HOME DELIVERY

CASH ON DELIVERY AVAILABLE

This website is managed and operated by Zain Agencies

Acceptance of Terms

Users are bound by these terms and conditions upon accessing and using the Zain Football Store website.

Eligibility

Users must be at least 18 years old or have the legal capacity to enter into contracts to make purchases on the website.

Product Information

While we strive for accuracy, Zain Football Store does not guarantee the accuracy, completeness, or reliability of product descriptions or specifications.

Pricing

Prices are subject to change without notice. Additional charges such as taxes and shipping fees may apply.

Order Confirmation

The order confirmation received after placing an order serves as confirmation of receipt, not acceptance of the order.

Payment

Payment is required at the time of purchase. Accepted payment methods include Cod, UPI, Bank Transfer, Credit Card/ Debit Card.

Shipping and Delivery

Estimated shipping times are provided for reference only. Zain Football Store is not responsible for delays caused by third-party carriers.

Returns and Exchanges

At Zain Sports Store, we always aim to provide you with quality products. Please read our return and exchange policy carefully.

IN CASE OF PRODUCT DAMAGE

If you receive a damaged or defective product:

Unboxing/Opening Video is Mandatory
Please record a clear video while opening the package. This is required to verify any damage or issue.

Product Must Be Returned
The damaged product must be sent back to us for verification.

Courier Charge Covered by Zain Sports
If the damage is confirmed, Zain Sports will provide the courier charge for returning the product.

IN CASE OF SIZE ISSUES

If the size you received does not fit:

Size Exchange Available
You can return the product and request a different available size.

Product Must Be Returned First
The changed size will be dispatched only after we receive the original product back.

Courier Charge by Customer
For size exchanges, the customer is responsible for the courier charges.

Important: Please make sure the product is returned in its original condition and with all applicable tags and packaging.

Refunds

At Zain Sports Store, all sales are considered final once the purchase is completed.

We do not provide refunds after the sale is completed.

However, this policy does not affect your rights in cases where a product is:

Damaged upon delivery
Defective
Incorrectly supplied
Significantly different from the product ordered or described

For damaged or defective products, customers must provide a clear unboxing video showing the package being opened and the issue with the product. The product may also be required to be returned to us for verification.

REFUND PROCESS

If your refund request is reviewed and approved:

The refund will be credited to your original method of payment.
Approved refunds will normally be processed within 7 business days.
You will receive a confirmation once the refund has been issued.

Please note that your bank, card issuer, or payment provider may require additional time to reflect the refunded amount in your account after we process it.

SIZE EXCHANGES

Size-related requests are handled as exchanges and not refunds.

Customers may request an exchange for another available size. The original product must first be returned in unused condition with all tags and original packaging.

Courier charges for size exchanges must be paid by the customer.

FINAL SALE POLICY

Except where a product is damaged, defective, incorrectly supplied, or otherwise eligible for a remedy under applicable consumer protection laws, all sales are final and no refund will be provided.